Who we are
Our website address is https://www.zipperhq.com.
We may update or modify this Privacy Notice from time to time. We will notify you of such changes, by posting a notification on our Website or by other means, and will give you an opportunity to review the changes before they go into effect.
What Types of Personal Data Does ZipperHQ Collect?
Through your use of the ZipperHQ Website or ZipperHQ Services, we collect personal information, which is information that identifies you as an individual or relates to you as an identifiable individual. While we do not require you to provide personal information in order to navigate the ZipperHQ Website, we may need to collect personal information if you choose to engage in certain activities on our Website or use our Services. Below are the types of personal information that we collect.
Information Provided by You
In order to use the Services, you would need to provide your personal account information.
Account Information includes contact information, such as your name, e-mail address, physical address, telephone number, and information about your company or organization. It also includes billing information, such as your credit or debit card information.
Subscriber information is the contacts that are on your lists. Subscriber Information includes the names, phones, and e-mail addresses of the individuals whom you contact. ZipperHQ needs this information in order to provide you with the Services. If you do not provide this information you will not be able to use these Services.
Social Media Accounts, Photograph:
If you wish, you may upload a photograph of yourself to your account and provide your social media account handles.
Purchase of Services:
Services purchased from ZipperHQ via credit card are processed through Stripe. The card number is passed securely to Stripe and a token is received in return. At no time is your credit card number stored by ZipperHQ.
Contact Form, Comments, Blog interaction:
If you provide us contact information to learn more about our Services or choose to send us a message with information about yourself or interact with the blog by posting a comment or sharing a post, we will maintain records of your correspondence. This may include any of your questions, comments, posts, or suggestions or your responses to any surveys you complete. This information, without the parts that identify you, will be treated as non-confidential and non-proprietary and we may use them and share them with third parties. Also, please note that comments made to public areas will be visible to the public, so you should never share personal information that you would like to keep private.
Applying for a Job:
If you apply for a job on our website you provide us with contact information as well as your resume.
Information Provided by Third Parties
Information from other users:
If you subscribe to emails from a ZipperHQ User, that User may provide us with your contact information.
Information ZipperHQ Collects Automatically
We or our third party providers automatically collect the following information through your use of the Website and Services:
This includes which of the pages on the Website you access, the frequency of access, and what you click on while on our Website. We also collect information about your use of the Services, such as frequency of use.
We may collect information about your location which may be determined from mobile device GPS and other sensors that may reveal information on Wi-Fi access points, and cell towers.
We may collect information about the device you are using, such as hardware model, operating system, application version number, browser, IP addresses, mobile network information including telephone number, the unique device identifier assigned to that device, mobile carrier, operating system, and other device attributes.
Social Media Widgets:
Our Website includes social media features, such as the Facebook “Like” button, and other widgets, such as the “Share” button or interactive mini-programs provided by third parties. These third parties collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services.
“Cookies” and Other Tracking Technologies
How ZipperHQ Uses Personal Information and the Associated Legal Basis For Doing So
We use the information we collect about you to provide the Services, to communicate with you, to provide technical support, and to improve our Services and customer relations. We also use your personal information to understand how you use the ZipperHQ Websites and the ZipperHQ Services to protect and improve our business.
We process your information for the following purposes as necessary to provide the Services to you, improvement and marketing of our Services as well as in the security of our services:
Process Your Job Application:
We use Personal Information to evaluate candidates who have applied for a position with us.
We use your Personal Information to provide you with ZipperHQ Services.
Communicate and Provide Technical Support:
We use Personal Information to communicate with you about the Website or Services, to send you any account updates or other communications regarding your account or to inform you of any changes to our Website or Services, and to provide you support or other services you request. For example, we may need your information to provide technical support or answer questions about our Website.
Communicate About New Features:
With permission you give when accepting our Terms of Service, ZipperHQ uses the personal information it collects to send Users notifications about new features or information available through the Website. You can opt-out and/or manage your preferences by clicking on the unsubscribe link provided at the bottom of any email you receive from us.
Maintenance and Improvement:
ZipperHQ uses personal information to identify the interests and needs of Users in order to provide our users with more personalized, relevant, and intelligent Services. We also use information that we collect to diagnose any problems with our Website and to improve the user experience.
When does ZipperHQ Share or Disclose Personal Information and the Legal Basis for Doing So
Sometimes, ZipperHQ shares or discloses your personal information and technical data to outside parties, such as our partners and service providers. For example, ZipperHQ shares information with our service providers who assist ZipperHQ with marketing, data hosting, and credit card payments. ZipperHQ may disclose personal information due to legal requirements or enforcement, such as defending against legal claims or to investigate and prevent illegal activities. We may also disclose viewer data to our customers, such as how many times a video was watched and the location of the viewers.
ZipperHQ may share and disclose information and technical data in the following circumstances:
Trusted third-party service providers:
ZipperHQ uses third parties to assist us in administering and providing the ZipperHQ Websites and ZipperHQ Services or to provide other services on our behalf. Examples include managing content, analyzing data, providing marketing assistance, integrations of third-party services such as CRM and Marketing services, processing credit card payments, and providing customer service.
ZipperHQ may disclose personal information when required by law to respond to subpoenas, court orders, or other legal processes by authorities with jurisdiction.
In the event of a change of control if we are acquired as a result of a transaction such as a merger, acquisition, or asset sale, or unlikely event that we go out of business, enter bankruptcy, your personal information may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Some of our ZipperHQ Services enable you, as customers, to upload, manage and publish content to a customer’s own website or to third-party websites. Any information that you disclose through the uploaded content may become publicly available. As we are not responsible for any personal information you disclose through ZipperHQ Services, we recommend that you exercise caution when deciding to disclose personal information through this functionality.
With Your Consent:
Apart from the reasons identified above, we may request your permission to share your Personal Information for a specific purpose.
If you are from the European Union, ZipperHQ will only transfer your personal information if the appropriate safeguards required by the GDPR are in place.
How Long Do We Keep Your Information?
We retain your personal information as long as we are providing the Services to you. We retain your personal information after we cease providing Services to you, even if you delete your account, to the extent necessary to comply with our legal and regulatory obligations, for the purpose of fraud monitoring, detection, and prevention, to comply with our tax, accounting, and financial reporting obligations; or where we are required to retain the data by our contractual commitments to our partners. Where we retain data, we do so in accordance with any limitation periods and record retention obligations that are imposed by applicable law. Even if you delete your account and we delete your information from our systems, keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.
How does ZipperHQ keep personal information safe?
The security of your personal information is important to us. Although we cannot guarantee 100% security, we use reasonably appropriate security measures to protect your personal information against unauthorized use, access, modification, destruction, or disclosure. We require our third-party service providers to use similar safeguards to those we use.
We employ reasonably appropriate security measures to protect personal information against loss, unauthorized use, access, alteration, modification, disclosure, or destruction. These measures include physical, organizational, and technological measures. If we use third parties to help us provide our Services, we require such service providers to use similar safeguards to those we use. We also require service providers to limit access to your personal information and to keep it strictly confidential. Service providers are only permitted to use your personal information for the sole purpose of carrying out services on our behalf.
However, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us.
Where is personal information stored?
ZipperHQ has its headquarters in the United States and the ZipperHQ Services are hosted the United States. Some or all of the personal information we collect may be stored or processed on servers located in the United States.
Be advised that information may also be stored outside the country you reside, whose privacy and data protection laws may differ from your jurisdiction. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.
ZipperHQ endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with ZipperHQ and the practices described in this Privacy Notice. ZipperHQ also minimizes the risk to your rights and freedoms by not collecting or storing sensitive information about you.
A note about children
Protecting the safety of children when they use the Internet is very important to us. The ZipperHQ Websites and ZipperHQ Services are not designed or intended for use by children or anyone under the age of 13. ZipperHQ does not knowingly collect information from children. Please contact us at [email protected] for any concerns or questions about children’s personal information.
Your Rights and Choices Regarding Your Information
You have options when it comes to your personal information.
Opt-out of email communications:
If you have subscribed to receive periodic promotional and marketing emails from ZipperHQ and would like to now opt-out, you can do so by any of the following options:
- Clicking ‘unsubscribe’ in the email.
- Send an e-mail to [email protected].
- Call us at 1-800-350-3695.
If you do opt-out of receiving promotional and marketing messages, ZipperHQ may still contact you regarding our business relationship with you.
Unlink my social media profile:
Should you wish to unlink your ZipperHQ account from your social media profile, simply log into your account, select “Groups” and click “Integrations”. Select the specific Integration and click “Remove” next to the social media profile you would like to unlink.
Access, verify, correct, update or delete personal information:
You can update certain information by logging into your account. You may also submit your request to [email protected] ZipperHQ shall respond and execute your request, subject to any contractual or legal restrictions.
Close your ZipperHQ account:
If you wish to delete your account and stop doing business with ZipperHQ, please contact our customer service representative at [email protected]
We would be happy to first discuss and attempt to resolve your issue. Please contact us immediately at [email protected] If we cannot resolve it, we will provide you with the contact information of the appropriate privacy authority.
If EU data protection laws apply you can also:
- Request confirmation of whether we hold personal information relating to you and if so to request a copy of this information;
- Request that we rectify or update your personal information that is inaccurate, incomplete or outdated;
- Request that we delete your personal information in certain circumstances provided by law; or
- Object to our use or request that we restrict our use of your personal information in certain circumstances (for example – objecting to receipt of direct marketing: see section “Your Choices with Respect to Your Information”).
Where the processing of your personal information is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of personal information on grounds relating to your particular situation.
If you feel that you have not received a satisfactory response from us, you may file a complaint with the data protection authority in your country.
For your protection and all our other users, we may need to verify your identity before responding to your request. We will not be able to respond to a request if we no longer hold your personal information.
Your California Privacy Rights
Do you live in California? California Civil Code Section 1798.83 permits California residents that use the ZipperHQ Websites and ZipperHQ Services to request certain information regarding how ZipperHQ discloses their personal information to third parties for such third parties’ direct marketing purposes, and what choices they have.
If this applies to you and you would like to make such a request, please contact us at [email protected]. Please include the following in the subject line: Attention: Privacy Officer – California Privacy Rights.
Also, we must let you know about Do Not Track signals. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. ZipperHQ Websites do not currently change the way they operate based upon detection of a Do Not Track or similar signal.
You may choose a person registered with the California Secretary of State that you authorize to act on your behalf to submit your requests (“Authorized Agent”). If you choose to use an Authorized Agent, ZipperHQ requires that you provide the Authorized Agent with written permission to allow them to submit your request and that you verify your identity directly with ZipperHQ. Failure to do so may result in ZipperHQ denying your request.
Email: [email protected]
Attention: Privacy Officer
300 TradeCenter Drive, Suite 1610
Woburn, MA, 01801
Last Updated: 03/10/2021